Gift Cards

To view gift card balance and transaction history select link below:

Balance Enquiry

Neither Just Group, nor the provider of the data, represents or guarantees, or accepts any liability whatsoever in respect of, the accuracy, currency or completeness of the gift card information. Just Group does not accept any liability for any delays, interruptions, errors, or omissions, however occurring (including as a result of negligence) in the collecting, recording, processing, storing or dissemination of this information.

HOW TO USE THE GIFT CARD

• How to purchase a gift card
  You can purchase a gift card for any value between $5 and $1,000. Cards are active once your purchase has been completed through the point of sale in-store. You cannot purchase a gift card as part of a lay-by sale.

  Gift cards cannot be reloaded.

• Purchasing with your gift card
  You can purchase any item in store using your gift card. Give the gift card to the sales assistant when making your purchase, you will need to scratch the panel covering the access code and enter this number on the pin pad when prompted. Once the transaction has been completed your gift card balance will be reduced by the purchase amount.

  You can use your gift card as many times as you want until the balance reaches zero.

  We will not refund cash for any unused gift card amount.

• Checking card balance and transaction history
  You can either check the balance of your card online or in-store. Every time you make a purchase in-store the receipt will show you the previous balance, transaction value and remaining balance. You can check your transaction history online or by contacting us on 1800 229 688 (Australia) or 0800 023 522 (New Zealand).

• Gift card expiry
  Gift cards are valid for 12 months from the date of purchase. The expiry date can be found on your receipt, on the back of the gift card or online.

• Lost and stolen gift cards
  Treat your gift card like cash. Lost and stolen gift cards will not be replaced or refunded.

• Gift cards with no value
  Once the gift card has been fully redeemed, it cannot be reused.

GIFT CARD TERMS AND CONDITIONS AUSTRALIA

This gift card (“card”) is issued by Jay Jays Trademark Pty Ltd (“Jay Jays”) ABN 98 004 981 748. A defaced, mutilated, altered, lost or stolen card will not be replaced, refunded or redeemed. This card once activated is: redeemable for merchandise at Jay Jays stores in Australia; not redeemable for cash and is not a negotiable instrument; valid until the earlier of the expiry date shown on the card (being one year from date of issue) or when no amount remains on the card; not able to be reloaded; partially redeemable. Cash will not be given for any unused amount. Any unused amount after the expiry date of this card will not be refunded or credited.

GIFT CARD TERMS AND CONDITIONS NEW ZEALAND

This gift card (“card”) is issued by Kimbyr Investments Limited, Company Number 205268 trading as Jay Jays. A defaced, mutilated, altered, lost or stolen card will not be replaced, refunded or redeemed. This card once activated is: redeemable for merchandise at Jay Jays stores in New Zealand; not redeemable for cash and is not a negotiable instrument; valid until the earlier of the expiry date shown on the card (being one year from date of issue) or when no amount remains on the card; not able to be reloaded; partially redeemable. Cash will not be given for any unused amount. Any unused amount after the expiry date of this card will not be refunded or credited.