Want it but can’t find it in-store? Never miss out. Order in-store and get it delivered to your door!
If you’re checking out your fave Jay Jays store and you can’t find what you’re looking for, order what you want in-store and we’ll send it straight to your door with FREE standard delivery on all full price and promotional items. A standard delivery charge of $9.95 applies on sale items
Unfortunately we are unable to make any changes to your order before you have received your store to door order, however purchases that have been made in an Australian store and delivered to your door can be returned or exchanged in a Jay Jays retail store once received. You must present the receipt you received in-store at the time you made your purchase.
Our store to door service is not currently available in New Zealand.
Full terms and conditions can be found here
Browse through the different categories by using the top menu navigation. Alternatively, if you know exactly what you are looking for, enter it into the search field above the navigation menu.
Click on the product you like, select a colour and add the quantity (number of items) you would like. Click Add to Bag.
NOTE: Once you order is placed you should receive a confirmation email. Should you not receive this email within 2-3 hours, please contact our customer service team on 1800 652 187
We will keep you up to date on the progress of your order; we know you are desperate to start wearing your Jay Jays gear. First, you will be sent a confirmation email which includes details of your order. Then, once we despatch your order we will send you a shipping confirmation email that contains your tracking number, you can keep a look out for your Jay Jays goodies by tracking your parcel on the Australia Post website.
Sorry no changes once you click submit. If you are unhappy with your purchase once you receive it send it back to us for an exchange or refund or take it into your nearest Jay Jays store (In Australia stores only and excluding factory outlets).
Unfortunately once your order has been successfully placed we are unable to cancel or make any changes. Once you have clicked 'Submit', your order details are confirmed and sent to our warehouse to start processing your order. You are welcome to return or exchange your items in any Jay Jays store with Australia, or online. See our Returns and Exchanges page for more details.
All valid promotional codes need to be keyed into the "Promotion Code" field within the shopping bag.
You can send a gift to someone using the same method you would use to place an order for yourself. When you enter the 'checkout' all you need to do is choose to deliver to a different address, select the gift option and add an optional message (max 250 characters). The goods will be delivered to the specified address without affecting your default details for future orders.
We will send the receipt with the goods to the lucky person without the prices shown.
We do require a contact name; phone number and address of the gift recipient, in case there are problems during delivery. Only under extreme circumstances would we contact the recipient, as we know in most cases the parcel is a surprise present.
Of course it is! Jays online store uses VERISIGN security encryption method to ensure that your purchases are 100% secure. For more information on their technology please visit the Verisign website.
Yes! Simply call our friendly customer service staff during business hours Monday to Friday*
AUS 1800 652 187
NZ 0800 529 327
International +61 3 9420 0200
*Australian Eastern Standard Time.
Send us an email or give us a call on 1800 652 187 and we'd be happy to look up the stock levels for your local store. Make sure you include the line number, colour and size you want. Please note, we cannot process inter-store transfers or process any payments over the phone for in-store items.
By creating an account you have the option to shop online, enter exclusive competitions, rate & review products, plus so much more!
If you are new to Jays and don't wish to register, you can still place an order as a guest shopper. By shopping as a guest you are not remembered as a member, you will miss out on future promotions, competitions and offers.
If you don't know or have forgotten your password, head to the login link at the top of the page and click "Forgot Password". Enter your email address and we will send you another. Remember to copy and paste the temporary password, as it is case sensitive!
New styles are placed onto the site every day! Our aim is to bring you all the latest Jays styles available to purchase through our online store. You have to be fast because if the item you are looking for is out of stock we cannot guarantee that we will get more delivered.