Gift Card Terms & Conditions • Jay Jays
No image available
No image available
Your request is being processed.
Skip to content

Gift Card T&C's

Customer Service Gift Card T&C's

Gift cards and egift cards can be purchased online and are redeemable in Jay Jays stores within Australia and online. Here's what you need to know:

HOW TO PURCHASE A GIFT CARD IN STORE

You can purchase a gift card in any Jay Jays store for any value between $5 and $1,000. Cards are active once your purchase has been completed through the point of sale in-store. You cannot purchase a gift card as part of a lay-by sale.

Gift card value cannot be reloaded.

HOW TO PURCHASE A GIFT CARD ONLINE

Go to the gift card category page and select to buy a gift card. You will then be required to choose a gift card value and design and optional gift card message.

Gift cards can be sent via Standard Delivery for $3.95 or Express Delivery for $6.95.

HOW TO PURCHASE AN EGIFT CARD ONLINE

Go to the gift cards category page and select to buy an egift card. You will be taken to an egift card selection page and will be required to choose an egift card value, design, recipient details and optional gift card message. An email containing the egift card is ordinarily delivered to the recipient within 5 minutes of finalising an order, however, email carriers and other issues can delay the order. If you don’t receive your egift card within 4 hours of purchase, please contact customer service on 1800 652 187.

You can purchase multiple egift cards but cannot buy Jay Jays product in the same transaction. If you wish to pay for an egift card using a non-Australian billing address, please call customer service on 1800 652 187 and we will happily process your order.

There is no processing or delivery fee for egift card purchases.

PURCHASING WITH YOUR GIFT CARD AND EGIFT CARD ONLINE

To use your gift card or egift card to make a purchase online, just select the Gift Card tab in the SECURE PAYMENT section of the checkout. Enter the card number and 4 digit pin located under the scratch panel.

The amount of your order will then be deducted from your card and any remaining amount will stay on your card for future use. You can combine your gift card payment with Credit Card or PayPal. Please ensure that you enter your gift card details first.

You can use your gift card as many times as you want until the balance reaches zero.

We will not refund cash for any unused gift card amount.

GIFT CARD AND EGIFT CARD BALANCE AND TRANSACTION HISTORY

Click here to view your Gift Card Balance and Transaction History.

Neither the Just Group, nor the provider of the data represents or guarantees, or accepts any liability whatsoever in respect of, the accuracy, currency or completeness of the gift card information. The Just Group does not accept any liability for any delays, interruptions, errors, or omissions, however occurring (including as a result of negligence) in the collecting, recording, processing, storing or dissemination of this information.

GIFT CARD AND EGIFT CARD EXPIRY

Gift cards and egift cards are valid for 12 months from the date of purchase. The expiry date can be found on the back of the gift card, on the egift card or online.

LOST AND STOLEN GIFT CARDS AND EGIFT CARDS

Treat your gift card like cash. Lost and stolen gift cards will not be replaced or refunded.

ACCEPTING FOREIGN CURRENCY GIFT CARDS

You cannot purchase or redeem Jay Jays New Zealand gift cards in Australia and cannot purchase or redeem Jay Jays Australian gift cards in New Zealand.

GIFT CARD TERMS AND CONDITIONS - AUSTRALIA

This gift card ("card") is issued by Jay Jays Trademark Pty Ltd ("Jay Jays") ABN 98 004 981 748. A defaced, mutilated, altered, lost or stolen card will not be replaced, refunded or redeemed. This card once activated is: redeemable for merchandise at Jay Jays stores in Australia and within the Jay Jays Online store; not redeemable for cash and is not a negotiable instrument; valid until the earlier of the expiry date shown on the card (being one year from date of issue) or when no amount remains on the card; not able to be reloaded; partially redeemable. Cash will not be given for any unused amount. Any unused amount after the expiry date of this card will not be refunded or credited.

GIFT CARD TERMS AND CONDITIONS - NEW ZEALAND

This gift card ("card") is issued by Kimbyr Investments Limited, Company Number 205268 trading as Jay Jays. A defaced, mutilated, altered, lost or stolen card will not be replaced, refunded or redeemed. This card once activated is: redeemable for merchandise at Jay Jays stores in New Zealand and within the Jay Jays Online store; not redeemable for cash and is not a negotiable instrument; valid until the earlier of the expiry date shown on the card (being one year from date of issue) or when no amount remains on the card; not able to be reloaded; partially redeemable. Cash will not be given for any unused amount. Any unused amount after the expiry date of this card will not be refunded or credited.

EGIFT CARD TERMS AND CONDITIONS OF USE

This electronic gift card ("eGift Card") is issued by Jay Jays Trademark Pty Ltd (“Jay Jays”) ABN 98 004 981 748. A lost, stolen or altered eGift Card, or a printed representation of an eGift Card that is defaced, mutilated, lost, stolen or altered, will not be replaced, refunded or redeemed. This eGift Card once activated is: redeemable for merchandise at Jay Jays stores in Australia and online; not redeemable for cash and is not a negotiable instrument; valid until the earlier of 12 months from the date of issue or when no amount remains on the eGift Card; not able to be reloaded; partially redeemable. Cash will not be given for any unused amount. Any unused amount after the expiry date of this eGift Card will not be refunded or credited. Check eGift Card balance by visiting www.jayjays.com.au/giftcards or in Jay Jays Australian stores.

Gift card enquiries

Phone:
Australia - 1800 652 187
New Zealand - 0800 529 327
Monday to Friday 9:00am to 5:30pm AEST.