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How to shop online

Customer Service How To Shop online

How do I search for a product?

Browse through the different categories by using the top menu navigation. Alternatively, if you know exactly what you are looking for, enter it into the search field above the navigation menu.

How do I add a product to my shopping bag?

Click on the product you like, select a colour and add the quantity (number of items) you would like. Click Add to Bag.

How do I submit an order?

  • After you have added your favourite items to your shopping bag, proceed by clicking VIEW BAG or CHECKOUT
  • Review your items - ensure that you have selected the correct size, colour and quantity.
  • Enter in a promotion code if you have one.
  • If you live in Australia - select your preferred shipping method.
  • If you live outside of Australia - select your country of delivery.
  • Click the CHECKOUT button.
  • On the Shopping Bag Login Page, either enter in your existing log in details, sign up as a guest or a sign up as a full member to continue.
  • Enter in your BILLING ADDRESS, email address and phone number.
  • Click CONTINUE TO DELIVERY OPTIONS
  • The address will default to the THE BILLING ADDRESS field. You can choose to keep it as is or select a different delivery address.
  • Confirm your DELIVERY METHOD. For more information on delivery, click here.
  • If your order is a gift – select the YES tick box. A drop down box will appear where you can input a personal message.
  • Click CONTINUE TO SECURE PAYMENT
  • Choose your payment method using the tabs – CREDIT CARD/PAYPAL/GIFTCARD
  • For credit card payments – enter in your details, review your order and click PLACE ORDER
  • For paypal payments – you will be directed to the PayPal website. The order will be place when you select PAY NOW on the PayPal website.
  • For gift card payments – enter in your gift card details. Note: you can split gift card payments with either a Credit Card or PayPal, please ensure the gift card details are entered in first for a split payment. Click PLACE ORDER.

NOTE: Once you order is placed you should receive a confirmation email. Should you not receive this email within 2-3 hours, please contact our customer service team on 1800 652 187

WHAT HAPPENS AFTER I PLACE MY ORDER?

We will keep you up to date on the progress of your order; we know you are desperate to start wearing your Jay Jays gear. First, you will be sent a confirmation email which includes details of your order. Then, once we despatch your order we will send you a shipping confirmation email that contains your tracking number, you can keep a look out for your Jay Jays goodies by tracking your parcel on the Australia Post website.

CAN I CHANGE MY ORDER AFTER I CLICK SUBMIT?

Sorry no changes once you click submit. If you are unhappy with your purchase once you receive it send it back to us for an exchange or refund or take it into your nearest Jay Jays store (excluding factory outlets).

CAN I CANCEL MY ORDER AFTER I CLICK SUBMIT?

Yes, only if your order has not been shipped.

HOW DO I ENTER A PROMO CODE?

All valid promotional codes need to be keyed into the "Promotion Code" field within the shopping bag.

HOW DO I SEND MY ORDER AS A GIFT?

You can send a gift to someone using the same method you would use to place an order for yourself. When you enter the 'checkout' all you need to do is choose to deliver to a different address, select the gift option and add an optional message (max 250 characters). The goods will be delivered to the specified address without affecting your default details for future orders.

We will send the receipt with the goods to the lucky person without the prices shown.

We do require a contact name; phone number and address of the gift recipient, in case there are problems during delivery. Only under extreme circumstances would we contact the recipient, as we know in most cases the parcel is a surprise present.

IS IT SAFE TO SHOP ON Jay Jays ONLINE?

Of course it is! Jays online store uses VERISIGN security encryption method to ensure that your purchases are 100% secure. For more information on their technology please visit the Verisign website.

Can I place an order over the phone?

Yes! Simply call our friendly customer service staff during business hours Monday to Friday*
AUS 1800 652 187
NZ 0800 529 327
International +61 3 9420 0200
*Australian Eastern Standard Time.

WHAT ARE THE BENEFITS OF BECOMING A Jay Jays MEMBER?

By creating an account you have the option to shop online, enter exclusive competitions, rate & review products, plus so much more!

DO I HAVE TO BECOME A MEMBER TO PLACE AN ORDER?

If you are new to Jays and don't wish to register, you can still place an order as a guest shopper. By shopping as a guest you are not remembered as a member, you will miss out on future promotions, competitions and offers.

I FORGOT MY PASSWORD, WHAT DO I DO NOW?

If you don't know or have forgotten your password, head to the login link at the top of the page and click "Forgot Password". Enter your email address and we will send you another. Remember to copy and paste the temporary password, as it is case sensitive!

Stock Availability

New styles are placed onto the site every day! Our aim is to bring you all the latest Jays styles available to purchase through our online store. You have to be fast because if the item you are looking for is out of stock we cannot guarantee that we will get more delivered.