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Delivery & Returns

Customer Service Delivery & Returns

New Years Eve Delivery

To ensure you receive your order before New Years Eve, please refer to the cut-off dates by region below. Simply enter in your delivery postcode & select CHECK to display your last date to place an order for guaranteed delivery before New Years Eve or view the full list (PDF).

Orders must be placed by 2pm AEDT on the dates stated.

Orders made after recommended postage dates will most likely be delivered after New Years Eve.

Last date to place order for guaranteed delivery to before Christmas:

Express Delivery:

Unfortunately we could not locate the postcode entered. Please click here to view all our cut-off dates (PDF)

Christmas Delivery

Australian Christmas Delivery

To ensure you receive your order before Christmas, please refer to the cut-off dates by region below. Simply enter in your delivery postcode & select CHECK to display your last date to place an order for guaranteed delivery before Christmas or view the full list (PDF).

Orders must be placed by 2pm AEDT on the dates stated.

Orders made after recommended postage dates will most likely be delivered after Christmas.

Last date to place order for guaranteed delivery to before Christmas:

Standard Delivery:

Express Delivery:

Unfortunately we could not locate the postcode entered. Please click here to view all our cut-off dates (PDF)

International Christmas Delivery

Last day to place an order for guaranteed delivery before Christmas:

NZ: Monday, 15 December 2014
Asia Pacific: Monday, 15 December 2014
UK: Monday, 15 December 2014
All Other International: Friday, 12 December 2014


Postage and Delivery

Goods will be delivered on business days. No deliveries will be made on weekends or public holidays.

A signature is required upon delivery. If no one is available to sign for the parcel, a notice will be left at your address notifying you of pick-up arrangements.

We recommend either a work address (please include full business name, receivers name and other relevant details) or PO BOX for prompt delivery.

We deliver by Australia Post. Goods may not be delivered next day due to circumstances (such as adverse weather, strikes etc) beyond the control of Jay Jays or Australia Post.

Location Postage Delivery Time
Australian Next Business Day/Express Delivery $11.95 1-3 Business Days*
Australian Standard Delivery $9.95 3-7 Business Days*
Australian Islands Standard Delivery $9.95 5-18 Business Days
New Zealand $15.00 7-10 Business Days
International $25.00 7-20 Business Days

*Next business day to areas in the Australia Post Network. More Information

*Standard delivery to remote areas may take up to 13 business days

Within Australia

AUSTRALIAN NEXT BUSINESS DAY/EXPRESS DELIVERY

Postage $11.95 AUD

  • Next Business Day delivery is available to customers located in Australian CBD, metro and major regional areas (excluding Perth metro and Darwin). Please check the postcodes below to see if you live in a qualifying area. If you are located outside a Next Business Day area, choosing Express delivery will still result in a faster delivery than Standard delivery.
  • For Next Business Day delivery you must place your order by 2pm (Australian Eastern Daylight Savings Time)on any business day. Orders placed on weekends and public holidays will be despatched on the next business day. If your order is placed after 2pm (Australian Eastern Daylight Savings Time) your order will be delivered on an Express delivery service.

NEXT BUSINESS DAY QUALIFYING POSTCODES:

Can't see your postcode? Your order will still be despatched on an express service.

State Postcode
Sydney CBD 1000-1299, 2000-2009
Sydney Metro 1300–1920, 2010–2249, 2555–2574, 2740–2786, 9999
Canberra 2600–2601
ACT 0200–0250, 2602–2639, 2900–2920
New South Wales 1 1921–1999, 2250–2265, 2280–2300, 2302–2310, 2484–2490, 2500–2530
New South Wales 4* 2640, 2641, 2708
Melbourne CBD 3000–3010, 8000–8399
Melbourne Metro 3011–3210, 8400–8899
Victoria 1 3211–3220, 3335–3338, 3340*, 3350, 3353–3356, 3427–3429, 3550, 3552–3556, 3629–3632*, 3660–3661, 3750*–3755*, 3757*, 3765–3767, 3782, 3785–3796, 3800–3806, 3810*, 3825, 3840–3844, 3910–3915, 3930–3934, 3975–3977*
Victoria 2 3221-3334, 3341-3349, 3351-3352, 3357-3426, 3430-3549, 3551, 3557-3628, 3633-3659, 3662-3688, 3691-3749, 3756, 3758-3764, 3768-3781, 3783, 3797-3799, 3807-3809, 3811-3824, 3826-3839, 3845-3909, 3916-3929, 3935-3974, 3978-3999
Victoria 3* 3689–3690
Brisbane CBD 4000–4004, 9000–9299
Brisbane Metro 4005–4209, 9400–9596
Queensland 1* 4210–4305, 4350, 4500–4510, 4520, 4550–4601, 4650, 4655, 4670, 9597–9599, 9700–9799, 9880–9919
Adelaide CBD 5000–5005, 5800–5879
Adelaide Metro 5006–5199, 5880–5999
Perth CBD 6000–6005, 6800–6899
Tasmania 1 7000–7003, 7250
Tasmania 2 7004–7019, 7050–7053, 7055, 7800–7899
Tasmania 3 7248, 7249, 7251–7325, 7900–7999

* Next business day delivery to roadside addresses and offshore islands within these zones is not guaranteed.


AUSTRALIAN STANDARD DELIVERY

Postage $9.95

Pending credit card authorisation, verification and availability of stock, delivery will take up to 3-7 business days (excluding remote areas which may take up to 18 business days).


AUSTRALIAN ISLANDS STANDARD DELIVERY

Postage $9.95

Pending credit card authorisation, verification and availability of stock, delivery will take 5-18 business days.

New Zealand

Postage $15.00 AUD

Pending credit card authorisation, verification and availability of stock, delivery will take up to 7-10 business days.

All prices are in Australian dollars. The prices within the online store DO NOT include relevant overseas duties and other custom charges that you may incur.


International

Postage $25.00 AUD

Countries we delivery to:

North America Europe Africa Middle east Asia & Pacific
Canada
USA
Austria
Belgium
Croatia
Denmark
Finland
France
Germany
Greece
Ireland
Italy
Monaco
Netherlands
Norway
Poland
Spain
Sweden
Switzerland
United Kingdom
South Africa Israel
Saudi Arabia
United Arab Emirates
China
Hong Kong
Japan
Malaysia
Singapore
Thailand
Vanuatu
Vietnam

Pending credit card authorisation, verification and availability of stock, delivery will take up to 7-20 business days. On occasion, some shipments may take longer than 20 business days. This will depend on the postal services in your area.

All prices are in Australian dollars. The prices within the online store DO NOT include relevant overseas duties and other customs charges you may incur.

PLEASE NOTE: To comply with Australian export regulations we are required to declare the exact value of all items ordered and to mark them as dutiable 'merchandise'. We are also prohibited by law from marking the order as a 'gift', even if the order is placed with the intention of sending to a gift recipient.


GIFT CARD DELIVERY

Type Postage Delivery Time
Australian Next Business Day/Express Delivery $6.95 AUD 1-3 Business Days*
Australian Standard Delivery $3.95 AUD 3-7 Business Days*

*Next business day to areas in the Australia Post Network. More Information

*Standard delivery to remote areas may take up to 13 business days


IMPORTANT INFORMATION

We cannot accept responsibility for delays in delivery due to unforeseen circumstances (e.g. Strikes, floods etc.). All colours of products are reproduced as accurately as possible, however a slight variation may occur in colour and size specifications. Colours may appear slightly different via this website due to computer picture resolution and individual monitor settings. Offers are available until stocks sell out.

Please allow an extra business day for delivery during the following Australian public holidays:

  • 2014
    • Thursday 25th December - Christmas Day
    • Friday 26th December - Boxing Day
  • 2015
    • Thursday 25th December - Christmas Day
    • Friday 26th December - Boxing Day
    • Thursday 1st January - New Year's Day
    • Monday 26th January - Australia Day
    • Monday 2nd March - Labour Day (WA only)
    • Monday 9th March - Labour Day (VIC only)
    • Monday 9th March - Canberra Day (ACT only)
    • Friday 3rd April - Good Friday
    • Saturday 4th April - Easter Saturday
    • Monday 6th April - Easter Monday
    • Saturday 25th April - Anzac Day
    • Monday 4th May - May Day (NT only)
    • Monday 1st June- WA Day (WA only)
    • Monday 8th June - Queen's Birthday
    • Monday 5th October - Labour Day (ACT, NSW, QLD & SA)
    • Tuesday 3rd November - Melbourne Cup Day (VIC only)
    • Friday 25th December - Christmas Day
    • Saturday 26th December - Boxing Day
    • Monday 28th December - Boxing Day Additional Day

WE RESERVE THE RIGHT:

  • To cancel any order, at which time we will immediately notify this action by e-mail or phone, using the details provided. We will refund all monies paid using the original method received.
  • That all orders are subject to availability of stock
  • To take reasonable steps to verify that the order and credit details are bona fide

Returns & Exchanges

For gift purchases made between the 22nd Nov & 24th Dec 2014, we are pleased to provide you with an extension on returns until Sunday 11th Jan 2015, provided all other return conditions are met. MERRY CHRISTMAS!

Our Refund & Exchange Policy

In addition to your Statutory Rights, should you change your mind we will happily exchange or refund providing the following conditions have been met:

  1. The items with the original receipt are returned within 21 days of purchase.
  2. Items must be in original condition as purchased, with all labels/tickets attached. Garments must not have been worn.

How to get a Refund or make an Exchange

Purchases Made In Store

Purchases made in a Jay Jays retail store can be returned or exchanged in a Jay Jays retail store. You must present the receipt you received in the store at the time you purchased your items.

Purchases Made Online

You can return or exchange an item purchased online:

  • in any Jay Jays retail store in Australia; or
  • by posting it to our Online Store Returns/Exchange address: Jay Jays Online, PO BOX 585 ALTONA NORTH, VIC, AUSTRALIA 3025.

In either case, you must present the receipt you received in your parcel & indicate the reason for the return or exchange.

Please note: all returns or exchanges remain the responsibility of the purchaser until received by Jay Jays. Unfortunately at this time Jay Jays customers in New Zealand are not able to return or exchange items purchased online in our New Zealand retail stores.

Refunds — Additional Information

Provided the conditions in our refund & exchange policy have been met, refunds will be processed using the original form of payment. Please note that delivery costs will be excluded unless goods are returned in accordance with your statutory rights (eg. they are faulty or not as ordered).

Exchanges — Additional Information

Provided the conditions in our refund & exchange policy have been met, you may exchange an item for something else from Jay Jays. Exchanges are subject to stock availability. For online exchanges, please list alternative item(s) in case we have sold out of your first choice. Standard delivery charges apply on re-delivery for online exchanges, unless goods are exchanged in accordance with your statutory rights (eg. they are faulty or not as ordered).

HOW DO I TRACK MY ONLINE ORDER?

Once your order has been despatched from our warehouse, we will send you a confirmation email that will contain a tracking number.

Simply visit the Australia Post tracking website, enter in your tracking number and you’ll be able to track the progress of your Jay Jays parcel.

You can also find your tracking number in your Jay Jays account. Simply log into your account and click MY ORDERS. This has all your Jay Jays order history stored for your reference.