Postage and Delivery
Goods will be delivered on business days. No deliveries will be made on weekends or public holidays.
A signature is required upon delivery. If no one is available to sign for the parcel, a notice will be left at your address notifying you of pick-up arrangements.
We recommend either a work address (please include full business name, receivers name and other relevant details) or PO BOX for prompt delivery.
We deliver by Australia Post. Goods may not be delivered next day due to circumstances (such as adverse weather, strikes etc) beyond the control of Jay Jays or Australia Post.
If someone is home to sign for the delivery, then the driver will require a signature for the parcel. If no one is available to sign, and there is a safe place to leave the parcel, then it will be left at the property. If not, it will be carded to your local Post Office for collection.
Free standard delivery is available on orders of AUD$60 or more in one transaction for delivery within Australia and New Zealand. Standard delivery rates will continue to apply to any orders of AUD$60 or less. Delivery fees will continue to apply to international and express orders. Offer available for a limited time only.
|Australian Next Business Day/Express Delivery||$14.95||1-3 Business Days*|
|Australian Standard Delivery||$9.95||3-7 Business Days*|
|WA, NT, Far North QLD||$9.95||3-10 Business Days*|
|Australian Islands Standard Delivery||$9.95||5-18 Business Days|
|New Zealand||$15.00||7-10 Business Days|
|International||$30.00||7-20 Business Days|
*Next business day to areas in the Australia Post Network. More Information
*Standard delivery to remote areas may take up to 13 business days
ADDITIONAL INFORMATION IN RELATION TO BULKY ORDERS:
Postage charges may vary depending on the weight of your order. For bulky orders, our customer service team will telephone you to re-quote the delivery charges.
AUSTRALIAN NEXT BUSINESS DAY/EXPRESS DELIVERY
Postage $14.95 AUD
- Next Business Day delivery is available to customers located in Australian CBD, metro and major regional areas (excluding excluding WA, NT & Far North QLD). Please check the postcodes below to see if you live in a qualifying area. If you are located outside a Next Business Day area, choosing Express delivery will still result in a faster delivery than Standard delivery.
- For Next Business Day delivery you must place your order by 2pm (Australian Eastern Daylight Savings Time)on any business day. Orders placed on weekends and public holidays will be despatched on the next business day. If your order is placed after 2pm (Australian Eastern Daylight Savings Time) your order will be delivered on an Express delivery service.
NEXT BUSINESS DAY QUALIFYING POSTCODES:
Can't see your postcode? Your order will still be despatched on an express service.
|Sydney CBD||1000-1299, 2000-2009|
|Sydney Metro||1300–1920, 2010–2249, 2555–2574, 2740–2786, 9999|
|ACT||0200–0250, 2602–2639, 2900–2920|
|New South Wales 1||1921–1999, 2250–2265, 2280–2300, 2302–2310, 2484–2490, 2500–2530|
|New South Wales 4*||2640, 2641, 2708|
|Melbourne CBD||3000–3010, 8000–8399|
|Melbourne Metro||3011–3210, 8400–8899|
|Victoria 1||3211–3220, 3335–3338, 3340*, 3350, 3353–3356, 3427–3429, 3550, 3552–3556, 3629–3632*, 3660–3661, 3750*–3755*, 3757*, 3765–3767, 3782, 3785–3796, 3800–3806, 3810*, 3825, 3840–3844, 3910–3915, 3930–3934, 3975–3977*|
|Victoria 2||3221-3334, 3341-3349, 3351-3352, 3357-3426, 3430-3549, 3551, 3557-3628, 3633-3659, 3662-3688, 3691-3749, 3756, 3758-3764, 3768-3781, 3783, 3797-3799, 3807-3809, 3811-3824, 3826-3839, 3845-3909, 3916-3929, 3935-3974, 3978-3999|
|Brisbane CBD||4000–4004, 9000–9299|
|Brisbane Metro||4005–4209, 9400–9596|
|Queensland 1*||4210–4305, 4350, 4500–4510, 4520, 4550–4601, 4650, 4655, 4670, 9597–9599, 9700–9799, 9880–9919|
|Adelaide CBD||5000–5005, 5800–5879|
|Adelaide Metro||5006–5199, 5880–5999|
|Perth CBD||6000–6005, 6800–6899|
|Tasmania 1||7000–7003, 7250|
|Tasmania 2||7004–7019, 7050–7053, 7055, 7800–7899|
|Tasmania 3||7248, 7249, 7251–7325, 7900–7999|
* Next business day delivery to roadside addresses and offshore islands within these zones is not guaranteed.
AUSTRALIAN STANDARD DELIVERY
Pending credit card authorisation, verification and availability of stock, delivery will take up to 3-7 business days (excluding remote areas which may take up to 18 business days).
WEST AUSTRALIA, NORTHERN TERRITORIES, AND FAR NORTH QUEENSLAND
Pending credit card authorisation, verification and availability of stock, delivery will take 3-10 business days.
AUSTRALIAN ISLANDS STANDARD DELIVERY
Pending credit card authorisation, verification and availability of stock, delivery will take 5-18 business days.
Postage $15.00 AUD
Pending credit card authorisation, verification and availability of stock, delivery will take up to 7-10 business days.
All prices are in Australian dollars. The prices within the online store DO NOT include relevant overseas duties and other custom charges that you may incur.
Postage $30.00 AUD
Countries we delivery to:
|North America||Europe||Africa||Middle east||Asia & Pacific|
United Arab Emirates
Pending credit card authorisation, verification and availability of stock, delivery will take up to 7-20 business days. On occasion, some shipments may take longer than 20 business days. This will depend on the postal services in your area.
All prices are in Australian dollars. The prices within the online store DO NOT include relevant overseas duties and other customs charges you may incur.
PLEASE NOTE: To comply with Australian export regulations we are required to declare the exact value of all items ordered and to mark them as dutiable 'merchandise'. We are also prohibited by law from marking the order as a 'gift', even if the order is placed with the intention of sending to a gift recipient.
GIFT CARD DELIVERY
|Australian Next Business Day/Express Delivery||$6.95 AUD||1-3 Business Days*|
|Australian Standard Delivery||$3.95 AUD||3-7 Business Days*|
*Next business day to areas in the Australia Post Network.More Information
*Standard delivery to remote areas may take up to 13 business days
We cannot accept responsibility for delays in delivery due to unforeseen circumstances (e.g. Strikes, floods etc.). All colours of products are reproduced as accurately as possible, however a slight variation may occur in colour and size specifications. Colours may appear slightly different via this website due to computer picture resolution and individual monitor settings. Offers are available until stocks sell out.
Please allow an extra business day for delivery during the following Australian public holidays:
DELIVERY OUTSIDE OF AUSTRALIA
For all deliveries outside of Australia please note that:
- All prices in our online store are in Australian dollars.
- You are transacting with Jay Jays in Australia. Your order will be fulfilled from our Australian warehouse.
- The prices within the online store DO NOT include any relevant overseas duties (including import GST/VAT), clearance or handling charges and other customs or import charges that you may incur.
- Our New Zealand customers should note that any such additional charges will depend on the value of your order, and will be on top of the price. Customers in New Zealand can use the NZ Customs Service online estimator at www.whatsmyduty.org.nz to estimate what - if any - duties you may need to pay.
- For all other countries, please refer to your local customs and import authorities about what these additional charges may be.
- To comply with Australian export regulations we are required to declare the exact value of all items ordered and to mark them as dutiable 'merchandise'. We are also prohibited by law from marking the order as a 'gift', even if the order is placed with the intention of sending to a gift recipient.
- Sunday 25th December - Christmas Day
- Monday 26th December - Boxing Day
- Tuesday 27th December - Boxing Day Additional Day
- Wednesday 28th December – Australia Post Holiday (deliveries will not be made on this day)
- Sunday 1st January – New Year's Day
- Monday 2nd January – New Year's Holiday (in Lieu)
- Thursday 26th January – Australia Day
- Monday 6th March – Labour Day (WA only)
- Monday 13th March – Adelaide Cup (SA only)
- Monday 13th March – Canberra Day (ACT only)
- Monday 13th March – Labour Day (VIC, TAS only)
- Friday 14th April – Good Friday
- Saturday 15th April – Easter Saturday
- Sunday 16th April – Easter Sunday (ACT, NSW)
- Monday 17th April – Easter Monday
- Tuesday 25th April – Anzac Day
- Monday 1st May – Labour Day* (NT & QLD only)
- Monday 5th June – Western Australia Day (WA only)
- Monday 12th June – Queen's Birthday (ACT, NSW, SA, TAS, VIC)
- Monday 25th September – Queen's Birthday ( WA only)
- Monday 2nd October – Queen's Birthday (QLD only)
- Monday 2nd October – Labour Day (ACT, NSW, SA)
- Tuesday 7th November – Melbourne Cup Day (VIC only)
- Monday 25th December – Christmas Day
- Tuesday 26th December – Boxing Day *Labour Day - Also known as Eight-Hour / May Day
WE RESERVE THE RIGHT:
- To cancel any order, at which time we will immediately notify this action by e-mail or phone, using the details provided. We will refund all monies paid using the original method received.
- That all orders are subject to availability of stock
- To take reasonable steps to verify that the order and credit details are bona fide
Returns & Exchanges
Our Refund & Exchange Policy
In addition to your Statutory Rights, should you change your mind we will happily exchange or refund providing the following conditions have been met:
- The items with the original receipt are returned within 21 days of purchase.
- Items must be in original condition as purchased, with all labels/tickets attached. Garments must not have been worn.
How to get a Refund or make an Exchange
Purchases Made In Store
Purchases made in a Jay Jays retail store can be returned or exchanged in a Jay Jays retail store. You must present the receipt you received in the store at the time you purchased your items.
Purchases Made Online
You can return or exchange an item purchased online:
- in any Jay Jays retail store in Australia; or
- by posting it to our Online Store Returns/Exchange address: Jay Jays Online, 1 Roussos Place, Truganina, Victoria, Australia 3029. We recommend you keep a copy of the tracking number for your records.
In either case, you must present the receipt you received in your parcel & indicate the reason for the return or exchange.
Please note: all returns or exchanges remain the responsibility of the purchaser until received by Jay Jays. Unfortunately at this time Jay Jays customers in New Zealand are not able to return or exchange items purchased online in our New Zealand retail stores.
Refunds — Additional Information
Provided the conditions in our refund & exchange policy have been met, refunds will be processed using the original form of payment. Please note that delivery costs will be excluded unless goods are returned in accordance with your statutory rights (eg. they are faulty or not as ordered).
Exchanges — Additional Information
Provided the conditions in our refund & exchange policy have been met, you may exchange an item for something else from Jay Jays. Exchanges are subject to stock availability. For online exchanges, please list alternative item(s) in case we have sold out of your first choice. Standard delivery charges apply on re-delivery for online exchanges, unless goods are exchanged in accordance with your statutory rights (eg. they are faulty or not as ordered).
HOW DO I TRACK MY ONLINE ORDER?
Once your order has been despatched from our warehouse, we will send you a confirmation email that will contain a tracking number.
Simply visit the Australia Post tracking website, enter in your tracking number and you’ll be able to track the progress of your Jay Jays parcel.
You can also find your tracking number in your Jay Jays account. Simply log into your account and click MY ORDERS. This has all your Jay Jays order history stored for your reference.