In addition to your Statutory Rights, should you change your mind we will happily exchange or refund providing the following conditions have been met:
The items with the original receipt are returned within 21 days of purchase.
Items must be in original condition as purchased, with all labels/tickets attached. Garments must not have been worn.
VARIATION TO REFUND & EXCHANGE POLICY FOR ITEMS PURCHASED WITH AFTERPAY
An item purchased online using Afterpay as tender can be (i) refunded by posting it to our Online Store Returns/Exchange address or (ii) exchanged in store for product or a gift card. Gift cards will also be issued for any difference between the item exchanged and the amount originally paid. We are unable to issue refunds in store where Afterpay was used as tender. All refunds and exchanges are subject to our refund and exchange policy having been met.
How to get a Refund or make an Exchange
Purchases Made In Store
Purchases made in a Jay Jays retail store can be returned or exchanged in a Jay Jays retail store. You must present the receipt you received in the store at the time you purchased your items.
Purchases Made Online
You can return or exchange an item purchased online:
in any Jay Jays retail store in Australia; or
by posting it to our Online Store Returns/Exchange address: Jay Jays Online, 1 Roussos Place, Truganina, Victoria, Australia 3029.
In either case, you must present the receipt you received in your parcel & indicate the reason for the return or exchange.
Please note: all returns or exchanges remain the responsibility of the purchaser until received by Jay Jays. Unfortunately at this time Jay Jays customers in New Zealand are not able to return or exchange items purchased online in our New Zealand retail stores.
Refunds — Additional Information
Provided the conditions in our refund & exchange policy have been met, refunds will be processed using the original form of payment. Please note that delivery costs will be excluded unless goods are returned in accordance with your statutory rights (eg. they are faulty or not as ordered).
Exchanges — Additional Information
Provided the conditions in our refund & exchange policy have been met, you may exchange an item for something else from Jay Jays. Exchanges are subject to stock availability. For online exchanges, please list alternative item(s) in case we have sold out of your first choice. Standard delivery charges apply on re-delivery for online exchanges, unless goods are exchanged in accordance with your statutory rights (eg. they are faulty or not as ordered).