Contact Us • Jay Jays
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For all general enquiries

Please contact the Just Group Head Office:

457 St Kilda Road
Melbourne, VIC, Australia 3004
Phone (03) 9420 0200

For all online order enquires including returns, exchanges, technical, ordering enquiries. Monday to Friday 9:00am to 5:30pm AEST

Australia 1800 652 187

New Zealand 0800 529 327

International +61 3 9420 0200

Returns/Exchanges Address

Jay Jays Online Returns
1 Roussos Place,
Victoria, Australia 3029

Contact us by mail

Just Group
457 St Kilda Road
Melbourne, VIC, Australia, 3004

For any privacy related queries

Please contact our privacy officer at:

457 St Kilda Road
Melbourne, VIC, Australia, 3004
Phone number: 1800 333 232

Job Enquiries

If you are interested in being considered for future vacancies, we invite you to register your details online through the Jobs page. By submitting your application; you will be one step closer to finding out how you can be a part of the Just Group!

Work Experience

Thank you for your recent interest in doing work experience at the Just Group.

We receive many requests for work experience with our company, and the following details apply:


As the Just Group does not have a work experience program in place for secondary school students at Head Office or in stores, unfortunately we are unable to accept applications.


The Just Group supports work experience placements that are part of a relevant tertiary study program, however as demand is high, we are only able to accept a limited number of students each year.

Students must formally apply in writing, providing details of their current studies, resume and reasons for applying for work placement.

Applications can be forwarded to:

Just Group
Group Human Resources Department
PO Box 2196
Once again, thanks for your interest in the Just Group

Sponsorship and Donations Enquiries

If you would like to send Jay Jays a request for sponsorship, donations or local advertising opportunities we would encourage you to contact our local Just Group state office as we have specific Business Managers in each state that have a budget and set guidelines to process these requests.

NSW & ACT: (02) 9672 1699

VIC & TAS: (03) 9420 0200

QLD: (07) 3340 8000

WA: (08) 9470 3500

SA: (08) 8232 3097

NZ: 0011 649 526 0610

Any national sponsorship requests should be processed through the Just Group head office in Melbourne Australia – 658 Church Street Richmond, Vic 3121 PH: (03) 9420-0200.

For any further information required please visit Justgroup


Goods will be delivered on business days; no deliveries will be made on weekends or public holidays. We recommend either a work address or PO BOX for prompt delivery.


Destination Cost Delivery Time Delivery Method
Australian Standard Delivery $9.95 3-7 Business Days Australia Post
Australian Islands Standard Delivery $9.95 5-18 Business Days Australia Post
Australian Metro Next Day (excl Perth Metro & Darwin) $14.95 1-3 Business Days* Australia Post
New Zealand $15.00 AUD 7-10 Business Days Australia Post
International $30.00 7-20 Business Days Australia Post

We deliver via Australia Post courier and we recommend either a work address or PO BOX for prompt delivery.

If someone is home to sign for the delivery, then the driver will require a signature upon delivery for the parcel. If no one is available to sign and there is a safe place to leave the parcel, then it will be left at the property. If there is not a secure place for the parcel to be left, then it will carded to your local Australia Post Outlet for collection.

We recommend either a work address (please include full business name, receivers name and other relevant details) or PO BOX for prompt delivery.

For remote deliveries redirections will be made to the nearest Post Office for your collection.

All prices are in Australian dollars. The prices in the online store DO NOT include relevant overseas duties and other custom charges that you may incur.

Order Tracking

Log into your account and select My Orders for a list of previous orders. You can simply enter your order number or use the date range to search for specific orders. Click the order number you wish to track; this will display your order details including the status and tracking numbers. If your order has been shipped, click on the tracking/date link for further information on your order. You will be redirected to the Australia Post website for tracking.

Please note you can only begin to track your order after it has been shipped. Once your order has been shipped you will receive an email from us which includes your consignment tracking number.

Return/Exchanges Policy


In addition to your Statutory Rights, should you change your mind we will happily exchange or refund providing the following conditions have been met:

  1. The items with the original receipt are returned within 21 days of purchase.
  2. Items must be in original condition as purchased, with all labels/tickets attached. Garments must not have been worn.


An item purchased online using Afterpay as tender can be (i) refunded by posting it to our Online Store Returns/Exchange address or (ii) exchanged in store for product or a gift card. Gift cards will also be issued for any difference between the item exchanged and the amount originally paid. We are unable to issue refunds in store where Afterpay was used as tender. All refunds and exchanges are subject to our refund and exchange policy having been met.

In store refund

You can exchange or return your online order to any Jay Jays retail store (excluding Factory Outlet stores) with the receipt you receive in your parcel. This option is preferred as you can receive an exchange or refund directly and easily and do not have to pay re-delivery.

Postal Refund

You can also return your online order by posting it along with a copy of your receipt to our returns/exchange address below and indicate the reason for the return. We will credit your original method of payment and currency, excluding delivery (unless goods are faulty or not as ordered), or we can issue you a gift card to use towards your next purchase made in-store or online. Please indicate your preference.

New Zealand Customers

Unfortunately, items bought online cannot be returned to or exchanged at Jay Jays New Zealand stores. New Zealand customers can either return items for a refund to any Jay Jays store in Australia (excluding Factory Outlet stores) providing conditions 1 & 2 above have been met or send items by post to our returns/exchange address below. Please include a copy of your original receipt and indicate the reason for the return.

Online Returns/Exchanges Address

Jay Jays Online Returns
1 Roussos Place
Truganina, VIC, Australia 3029

Cancel/Changing Order

Unfortunately we are unable to make any changes to your order once it has been submitted. You have the option once you receive your order to return the items back to the online returns centre or your nearest store for an exchange or refund.

Transferring Stock

Unfortunately Jay Jays does not transfer stock between stores. Please contact our online customer service team to find out if your favourite item is available online for purchase or is coming online soon!

Online Customer Service

Monday to Friday 9:00am to 5:30pm AEST
Australia 1800 652 187
New Zealand 0800 529 327
International + 61 3 9420 0418

Product Size/Fit/Fabric

Please refer to our Size Guide for further information.

Store Information

Please refer to our Store Locator regarding locations, addresses and trading hours across Australia and New Zealand.

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