Returns & Exchanges

We hope you love your purchase as much as we do, but if not, here’s what to do.

In addition to your Statutory Rights, should you change your mind we will happily exchange or refund providing the following conditions have been met:

  1. The items with the original receipt are returned within 21 days of purchase.
  2. Items must be in original condition as purchased with all labels/tickets attached. Garments must not have been worn.

Variation to refund & exchange policy for items purchased with Afterpay

An item purchased online using Afterpay as tender can be:

  1. Refunded by posting it to our Online Store Returns/Exchange address or
  2. Exchanged in store for product or a gift card. Gift cards will also be issued for any difference between the item exchanged and the amount originally paid.

We are unable to issue refunds in store where Afterpay was used as tender. All refunds and exchanges are subject to our refund and exchange policy having been met.

Provided the conditions in our refund & exchange policy have been met, refunds will be processed using the original form of payment.

Purchases made in Jay Jays stores

Purchases made in a Jay Jays Australian retail store can be returned in a Jay Jays Australian retail store. You must present the receipt you received in the store at the time you purchased your items.

Purchases made online

You can return an item purchased online:

  1. In any Jay Jays retail store in Australia; or
  2. By posting it to our Online Store Returns/Exchange address.

Jay Jays Online
Returns & Exchanges
1 Roussos Place
Truganina, VIC, 3029
Australia

  • Make sure your order number, name, address, email, phone number and instructions are included and any comments.
  • All returns remain the responsibility of the purchaser until received by Jay Jays.
  • In either case, you must present the receipt you received in your parcel & indicate the reason for the return or exchange.

Please note that delivery costs will be excluded from the refund unless goods are returned in accordance with your statutory rights (e.g. they are faulty or not as ordered).

Provided the conditions in our refund & exchange policy have been met, you may exchange an item for something else from Jay Jays. Exchanges are subject to stock availability.

Purchases made in Jay Jays stores

Purchases made in a Jay Jays Australian retail store (including purchases in an Australian store for delivery to you) can be exchanged in a Jay Jays Australian retail store. You must present the receipt you received in the store at the time you purchased your items.

Purchases made online

You can exchange an item purchased online:

  1. In any Jay Jays retail store in Australia; or
  2. By posting it to our Online Store Returns/Exchange address.

Jay Jays Online
Returns & Exchanges
1 Roussos Place
Truganina, VIC, 3029
Australia

  • Make sure your order number, name, address, email, phone number are included along with a list of alternative item(s) in case we have sold out of your first choice.
  • Standard delivery charges apply on re-delivery for online exchanges, unless goods are exchanged in accordance with your statutory rights (e.g. they are faulty or not as ordered).
  • All exchanges remain the responsibility of the purchaser until received by Jay Jays.